Other Relevant NAICS codes: 541330, 541511, 541512, 541519, 541611, 541690, 561210, 611420
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Computer Lifeline® Support Services
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Computer Lifeline® Support Services
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Computer Lifeline® Support Services
Since 2017, InfoStructures has provided enterprise endpoint support, including lifecycle replacement, for federal staff at multiple sites in Washington, DC and New York City.
Restoring Connectivity and Security for a Remote Workforce
During the pandemic, long stretches away from the enterprise network caused many of our federal customer’s laptops to fall out of enrollment. Employees could no longer connect remotely or receive critical security updates. InfoStructures developed a recovery approach that worked within the agency’s existing security requirements and system constraints. It restored enterprise network access without requiring employees to bring laptops into the office, so staff kept working from home while their devices were brought up to date with required security patches.
Streamlining Device Delivery to Remote Users
Getting a new computer to a remote employee used to take several handoffs: devices were imaged and joined to the domain at a customer facility, then employees had to log in remotely to build their profiles before the device could be picked up or shipped. Our engineer built a VPN connection that runs before Windows logon, which let the endpoint team combine factory imaging with Microsoft Intune and Windows Autopilot. Devices now ship straight from the factory to remote staff, who authenticate at startup while Autopilot configures the device and creates their profile at first login. The new process cuts hands-on setup by 3 hours per device and gets employees productive an average of 36 hours sooner.
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